At saku21, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used and protected, and the rights you hold over your information.
Last Updated: January 2026Six principles that guide how saku21 handles every piece of your personal information.
Every byte of data transmitted between your device and saku21 is protected by industry-standard 256-bit SSL encryption — the same technology used by major international banks.
saku21 does not sell, rent, or trade your personal data to third-party marketers or data brokers — ever. Your information is used solely to operate and improve your saku21 experience.
We collect only the data we genuinely need. Each data point collected has a defined purpose, and we do not repurpose your information beyond what is described in this Privacy Policy.
All personal and financial data is stored on secured, access-controlled servers. Access is restricted to authorised personnel only, and all access events are logged and audited.
You have the right to access, correct, restrict, or delete your personal data at any time. saku21 will respond to all valid data requests within 30 calendar days of receipt.
This Privacy Policy is written in plain, accessible language. We do not hide important disclosures in fine print. If anything is unclear, our support team is available 24/7 to explain.
This Privacy Policy ("Policy") describes how saku21 ("we", "us", "our") collects, uses, stores, shares, and protects personal data provided by users ("you", "your") of the saku21 online betting platform accessible at https://saku21.pro and all associated subpages, features, and services.
By registering an account, making a deposit, placing a bet, or otherwise using the saku21 platform, you acknowledge that you have read, understood, and consent to the practices described in this Policy. If you do not consent to these practices, you must not use the saku21 platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the agreement between you and saku21.
Scope: This Policy applies to all personal data collected through the saku21 website, mobile browser experience, live chat support, email communications, and any other interaction you have with saku21 as a platform or as a business entity.
saku21 is an internationally licensed online betting and gaming platform serving players across Indonesia and select international markets. The platform offers sportsbook betting (including BRI Liga 1, EPL, La Liga, Champions League, and Timnas Indonesia fixtures), live casino games, online slots from providers including Pragmatic Play, Microgaming, NetEnt, and Pocket Games Soft, and lottery products including togel (Indonesia's traditional numbers lottery) and Togel Hongkong.
saku21 is committed to operating as a Trusted and Secure Platform — Provably Fair, Licensed and Regulated Internationally. For enquiries about the data controller identity and the applicable licensing jurisdiction, please contact our support team as described in Clause 13 of this Policy.
saku21 collects personal data in three principal ways: data you provide directly to us, data generated automatically through your use of the platform, and data obtained from trusted third-party sources for verification purposes.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration & KYC |
| Contact Data | Email address, phone number, residential address (including city: Jakarta, Surabaya, Bandung, etc.) | Account registration |
| Verification Documents | Indonesian KTP (National ID), Passport, SIM (Driving Licence), proof-of-address documents | KYC verification process |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history | Deposits, withdrawals & KYC |
| Account Credentials | Username, hashed password, security questions | Account registration |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
When you visit or use the saku21 platform, we automatically collect certain technical and behavioural data, including:
saku21 may receive personal data about you from the following third-party sources:
saku21 processes your personal data only for lawful, specified purposes. The table below sets out each processing purpose, the data categories used, and the legal basis on which we rely.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, Contact, Credentials | Contractual necessity |
| Processing deposits and withdrawals in IDR | Financial, Identity | Contractual necessity |
| Age and identity verification (KYC) — 21+ compliance | Identity, Verification Documents | Legal obligation & legitimate interest |
| Fraud prevention and platform security | Technical, Financial, Identity | Legitimate interest |
| Providing customer support (24/7, including Indonesian-speaking agents) | Identity, Contact, Communications | Contractual necessity |
| Personalising your gaming experience and promotions | Usage, Behavioural | Legitimate interest / Consent |
| Sending transactional notifications (deposit confirmed, withdrawal processed) | Contact, Financial | Contractual necessity |
| Sending promotional communications (where consented) | Contact, Usage | Consent |
| Responsible gaming monitoring and player protection | Usage, Financial, Behavioural | Legal obligation & legitimate interest |
| Platform analytics and product improvement | Technical, Usage (anonymised) | Legitimate interest |
| Compliance with applicable laws and gaming licence conditions | Identity, Financial, all categories as required | Legal obligation |
Marketing Opt-Out: If you have consented to receive promotional communications from saku21, you may withdraw that consent at any time by contacting our support team via live chat. Withdrawal of consent for marketing does not affect the lawfulness of processing carried out prior to the withdrawal.
saku21 does not sell your personal data. We share your data only in the following limited and controlled circumstances:
Personal data may be shared between saku21 and its affiliated group companies for the purposes of operating the platform, providing services, and maintaining consistent responsible gaming standards across all affiliated products.
We engage carefully selected third-party service providers who process data on our behalf and under our written instruction. These include:
All third-party processors are contractually bound to process your data only for the specified purpose, to apply appropriate technical and organisational security measures, and to notify saku21 immediately of any data breach event.
saku21 may disclose personal data to governmental authorities, law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — including to comply with the conditions of our international gaming licence, to respond to a valid legal process, or to prevent, investigate, or prosecute fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of saku21's business, personal data held by saku21 may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
No Sale of Data: Under no circumstances does saku21 sell, rent, auction, or otherwise provide your personal data to third-party advertising networks, data brokers, or marketers in exchange for financial consideration or any other benefit.
saku21 uses cookies and similar technologies (including local storage tokens and session identifiers) to operate the platform, maintain your login session, remember your preferences, and analyse platform usage patterns.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, enable core platform functionality. Cannot be disabled. | Session |
| Performance / Analytics | Collect anonymised usage statistics to help us understand how players navigate the platform and where improvements can be made. | Up to 24 months |
| Functional | Remember your language preference, display settings, and last-viewed game categories to personalise your experience. | Up to 12 months |
| Responsible Gaming | Track session duration to support the automated session-time alerts and cooling-off period functionality described in our Responsible Gaming Policy. | Session / up to 30 days |
You may control and disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the core functionality of the saku21 platform and may prevent you from logging in or placing bets. Instructions for managing cookies in the most common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.
saku21 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply as a general guide:
At the end of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.
saku21 applies a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, saku21 will notify affected players promptly via the email address registered to their account. We will provide details of the nature of the breach, the data affected, the likely consequences, and the measures we have taken or propose to take to address it.
You hold the following rights with respect to your personal data held by saku21. To exercise any of these rights, please contact our support team as described in Clause 13. We will acknowledge your request within 5 business days and fulfil it within 30 calendar days of receipt, unless a lawful extension applies.
Verification Requirement: To protect against fraudulent data requests, saku21 may need to verify your identity before actioning a data rights request. You may be asked to confirm details associated with your registered account. This verification step is a security measure for your protection, not an obstacle to exercising your rights.
The saku21 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you are prohibited from accessing, registering on, or using the saku21 platform in any capacity.
saku21 employs both automated and manual age verification procedures as part of the account registration and KYC process. Where we discover that an account has been registered by or on behalf of a person under 21 years of age, we will immediately suspend and permanently close that account. Any deposits made will be returned to the deposit source; all winnings generated will be forfeited, and any associated personal data will be handled in accordance with our legal obligations.
If you are a parent or guardian and believe that a person under your care has registered with saku21 or has accessed the platform, please contact our support team immediately at the email address provided in Clause 13. We will investigate and take appropriate action without delay. We also cooperate with all major parental control software providers — enabling content filtering tools on shared devices is strongly recommended.
As an internationally licensed platform serving Indonesian players from infrastructure located in multiple jurisdictions, saku21 may transfer your personal data to countries outside Indonesia in the course of operating the platform, processing payments, and engaging third-party service providers.
Where personal data is transferred internationally, saku21 ensures that appropriate safeguards are in place. These safeguards may include:
By using the saku21 platform and providing your personal data, you acknowledge and consent to the transfer of your personal data to countries outside Indonesia as described in this Clause, subject to the safeguards outlined above.
saku21 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes to applicable law, new product features, or updated guidance from supervisory authorities. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — we will notify registered players by email to the address associated with their account and by posting a prominent notice on the saku21 platform for a period of at least 14 days before the change takes effect.
Your continued use of the saku21 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you must cease using the platform and may close your account by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Clause 9, have concerns about how saku21 is handling your personal data, or wish to report a potential data protection issue, please contact our Data & Privacy team using the details below.
Our support team is available 24 hours a day, 7 days a week, 365 days a year — including Indonesian public holidays such as Idul Fitri, Nyepi, Ramadhan, and Indonesian Independence Day (17 August). Indonesian-speaking agents are available at all times.
Privacy & Data Enquiries:
[email protected]
Subject Line: Please include "Privacy Request" or "Data Rights Request" in the subject line of your email to ensure your message is routed to the correct team.
Response Time: Privacy and data rights requests are acknowledged within 5 business days (WIB, UTC+7) and fulfilled within 30 calendar days of receipt unless a lawful extension is required.
Live Chat: Available on every page of the saku21 platform following login. Immediate responses during all hours.
For responsible gaming support specifically — including self-exclusion requests, deposit limits, or cooling-off periods — please visit our Responsible Gaming page. Responsible gaming requests are treated with priority and processed within minutes of receipt.
You're fully informed about how saku21 protects your privacy. Log in and explore our world-class sportsbook, live casino, slots, and togel — all on a Trusted and Secure Platform. Adults only (21+). Play responsibly.
Read our Terms & Conditions or Responsible Gaming Policy. Questions? Visit our FAQ.